PMO, DG HR and Insurances Addresses
Complaints procedure
Nov. 2021
CA/LD/20.34/EN
The Vade-mecum is designed to inform third parties of your wishes should you be unable to do so in person:
This document is intended for retired officials of the European institutions who do not have access to the internet or to My IntraComm
Most of these texts are available on MyIntraComm :
https://myintracomm.ec.europa.eu/retired
SFPE – SEPS, Council : Rue de la Loi, 175 – Office JL 02 40 CG39, BE-1048 Brussels
SFPE – SEPS, Commission : Rue des Nerviens, 105 – Of.00/010, BE-1049 Brussels
Tel: +32 (0)475 472470 Fax: +32(0)2 2818378
ASBL Company n°: 806 839 565 Email: info@sfpe-seps.be Web: www.sfpe-seps.be
The permanence of PMO/3 “Medical insurance” is at the disposal of pensioners every day 1. For Brussels :
in the MERO building 41 Avenue de Tervuren, 1040 Brussels
For questions about JSIS (reimbursement of medical expenses, direct billing, prior authorisation, etc).
You can access on presentation of the pensioner’s badge at the reception of the building:
from Monday to Friday, from 9h30 to 13h00
This reception area is equipped with a printer and a letterbox is available for any correspondence relating to the sickness insurance.
2. For Luxembourg :
in DRB Building B2/085 – 12 rue Guillaume Kroll – 1882 Luxembourg
from Monday to Friday, – by phone from 9h30 to 12h00 (+352 4301 36100)
3. For Ispra : –
in JRC Building – Club House – via Esperia 329 – 21027 Ispra
Wednesday – from 9h30 to 12h30 (+39 332 78 57 57)
—————
A PMO3 Permanence is also at the disposal of the pensioners in the premises of AIACE Belgium, situated in Genève Street, 1 – 1140, Evere every three weeks, on Thursday.
The colleague from PMO3 will remain at the disposal of the pensioners in order to help them solve their RCAM-related difficulties.
____________________________
The social service of DG HR in Brussels is always available for the pensioners in difficulty, at :
PLB 3 – 1/P165 – 1049 Bruxelles – Tel. +32 2 29.59098
e-mail : HR-BXL-AIDE-PENSIONNES@ec.europa.eu
(see on pages 17-19)
The “Senior’s meeting point” dedicated to pensioners in Brussels is located on the ground floor of Avenue des Nerviens, 105 – 1040 Bruxelles – Of. N-105 00/38.
In this space you can find four computers with secured access to MyIntraComm and Internet, a printer, a scanner, two telephones, a photocopier and a shredder.
A letterbox is also available for you to place your requests for the reimbursement of medical expenses.
You can access it freely from Monday to Friday , from 8h30 to 17h45, on presentation of your pensioner’s badge.
In Luxembourg two Seniors spaces are available:
1 – one is located within the Commission, on the 2nd floor of B wing of the Drosbach building (DRB B2/86) – 12 Rue Guillaume Kroll -1882 Luxembourg, open from Monday to Friday, from 9h30 to 12h30 and from 14h00 to 16h00, on presentation of your pensioner’s badge.
The Seniors’ Corner is equipped with two computer terminals with secure access not just to the internet, but also to the My IntraComm intranet – including Commission en direct. Should you need them, there is a printer, a photocopier, a telephone, a scanner and a shredder. For retirees using JSIS online, the scanner can prove particularly useful.
Next to the Seniors’ Corner, there is a convivial space with a coffee machine where retirees can have a chat sitting on comfortable armchairs. Here you can consult information from JSIS or from the Welcome Office.
Also, JSIS itself has its PMO-contact office in the same building (DRB B2/85, 87 and 88).
2 – The other one is located within the European Parliament, in the Konrad Adenauer building (KAD 00C/830) – 2, Rue Alcide De Gasperi – 2929 Luxembourg.
Open from Monday to Friday, from 9h30 to 12h30 and from 14h00 to 16h30, on presentation of your pensioner’s badge.
It has a computer, printer, scanner, telephone and display stand with brochures. It is near the cafeteria, staff shop and library.
______________________________
SFPE-SEPS : Av. des Nerviens, 105 – Of. N 00/010 – 1040 Bruxelles
(1049, postal address) – Tel. +32 (0)475 47 24 70.
AFILIATYS : Av. des Nerviens, 105 – Of. N 00/009 – 1040 Bruxelles
(1049, postal address) – Tel. +32 (0)2 298 50 00.
AIACE INTERNATIONALE : Av. des Nerviens, 105 – Of. N 00/036 – 1040 Bruxelles
(1049, postal address) – Tel. +32 (0)2 295 29 60
AIACE SECTION BELGIQUE : Rue de Genève, 1 – 1140 Evere / Bruxelles
(postal address : G-1 01/050 – 1049 Bruxelles) / Tel. +32 (0)2 29 53842 / 29 64824
PMO Contact has become STAFF Contact :
From the 15th of May 2019 STAFF Contact has replaced PMO Contact.
This tool will contain all the information for the retired people of the Institutions and will
allow them to ask questions while offering greater level of security.
In order to be able to connect to STAFF Contact, you will need to have an EU Login account.
EU-Login Account is the European Commission’s user authentication service which allows you to access to:
– My Intracomm , the Commission’s intranet site and the “Retirees” portal, specially created to make it easier to navigate the site = https://myintracomm.ec.europa.eu.retired/
You can also contact the PMO Pension by phone : +32 2 2978800, from Monday to Friday , 9h30 – 12h30.
– JSIS on line, to manage your situation regarding sickness insurance =
https://webgate.ec.europa.eu/RCAM/
If you already had access to JSIS on line (via the former ECAS account), hardly anything will change : instead of entering your old login, you will be asked to enter your email address, which will subsequently be your unique login.
Please note that, in order to create an EU login account, you need to have a mobile phone, computer or tablet and an email address.
If you don’t have this kind of equipment, you can continue to send your mail by post or
to leave it directly to MERO, Av. de Tervuren 41 – Brussels
(see page 8 of this Vade-mecum).
But, anyway, you will always receive information directly concerning you in paper form: administrative information, specific information, Info Seniors, VOX bulletin, etc..
If you don’t have an EU Login account (formerly ECAS account), you can create one with the help of the operating manual sent you in October 2016, which is also available on the AIACE website https://aiace-europa.eu/ (click on ‘Services’ – ‘RCAM on line’ – ‘How to create an EU login account’).
+ email : pmo.eu.login@ec.europa.eu
You can have assistance with the JSIS Online application by ECAS account helpdesk :
In Brussels : Building MERO, Av. de Tervuren 41, Monday-Friday: 9h30–13h00
Tel. +32 2 29.76888 or 76888 (+ help EU login)
In Luxemburg : Building DROSBACH, DRB B2/085, Monday-Friday: 9h30-12h30
Tel. +352 4301.36100.
In Ispra : Club House Ispra – Sala delle Rose, on Wednesday: 9h30-12h30
Tel. +39 0332 783030.
If you don’t have a mobile phone, smartphone, PC or tablet, you can continue to send your paper request by post (see page 8 of this Vade-mecum), or drop them off at the MERO BUILDING, Av; Tervuren, 41 – 1040 Brussels. You will also continue to receive administrative information, ad hoc information and various bulletins in paper format.
A welcome and information service of DG Human Resources and Security (unit HR.B.1: Ethics, rights and obligations).
PLB 3 (rue Philippe Le Bon 3, first floor) open space – 1049 Bruxelles
Service Cards Office (badges): PLB 3 / P083(1049Brussels)
Welcome office in Luxembourg
Bât. Drosbach – DRB B2/085 / 12, rue Guillaume Kroll – L-1882 Luxembourg
Welcome Office in Ispra
JRC – Club House – Via Esperia 329 – I-21027 Ispra (Varese)
Departure Desk – Departure Desk – Point of contact for retiring staff
Bruxelles PLB 3 – first floor – Tél. +32 2 (0)29.66600 / e-mail : hr-bxl-departure-desk@ec.europa.eu.
Bruxelles: PLB 3 first floor /Tel. +32 2 29.666600 / e-mail: hr-bxl-departure-desk@ec.europa.eu
Luxembourg: DRB A1/001 / Tel. +352 4301.33000 / email: hr-lux-welcome-office@ec.europa.eu
Ispra : Bld 2 -1° étage, TP 018 / Tel.+39 0332.786464 / email : jrc-farewelldesk@ec.europa.eu
Building MERO – Av. De Tervuren, 41 – 1049 Brussels
PMO Contact on line : https://PMO-PENSIONS@ec.europa.eu/
PMO Director : Alexander GEMBERG WISIEKE – MERO 09/P074 – Tel: +32 (0)2 29.60882
Secretariat : Tel: + 32 2 29.87029
Unit PMO.3 – Sickness and accident insurance (JSIS)
Head of Unit : Adriana LEROY – MERO 05/P031 – Tel: +32 (0)2 29.67255
Deputy Head of Unit: Francis RIGON – MERO 05/P031 – Tel. + 32 (02) 2 29 98188
Secretariat : Tel. +32 2 29.55632 (Monday-Friday: 9h00 – 12h30) – (Visits only by appointment)
Unit PMO.4 – Pensions and transferts
Head of Unit : Anna Maria SILVANO – MERO 06/P031- Tel: +32 (0)b2 29.94963
Contacts – New single telephone number : +32 (0)2 29 78800 (Monday-Friday: 9h30 – 12h30)
(Visits only by appointment)
E-mail address : PMO-PENSIONS@europa.eu (for old age/invalidity pensions)
PMO-SURVIE@ec.europa.eu (for survivor/orphan pensions)
Postal address :
JSIS BXL (Settlement Office and other offices) :
European Commission
JSIS – Brussels – MERO – Av. de Tervuren, 41
1049 Brussels
European Commission
PMO Pensions – MERO – Av. de Tervuren, 41
1049 Brussels
European Commission
PMO.5 – DRB B2/085
L- 1882 LUXEMBOURG
G.D. Luxembourg
CCR – Commissione Europea
PMO. 6 (TP 018)
Via E. Fermi, 2749
I – 21027 Ispra (Varese)
Italy
| How to identify your settlements office to which you send your claims for reimbursement of medical expenses | |
| Your place of work (for active staff) is: Your place of residence (for retired staff) is: | Your settlements office is: |
| Austria Germany Luxembourg All active staff and accredited assistants of the E.P. | LUXEMBOURG |
| France Ireland Italy Portugal Spain Switzerland The Netherlands United Kingdom All Delegations outside EU | ISPRA |
| Belgium Bulgaria Croatia Czech Republic Cyprus Denmark Estonia Finland Greece Hungary Latvia Lithuania Malta Poland Romania Slovenia Slovakia Sweden Council staff in active service All other countries not mentioned above | BRUSSELS |
Council of the European Union
Rue de la Loi 175 – 1048 Bruxelles
Tel +32 2 281.6111
The settlements office is at building MERO – Av. de Tervuren, 41 – 1049 Brussels
JSIS Help-desk : +32 2 29 96888 (from Monday to Friday, 9h30 – 12h30)
Web portal PMO Contact (see page 6) : https://webgate.ec.europa.eu/RCAM
European Commission
Settlements Office PMO.3
MERO – Av. de Tervuren, 41
B – 1049 Brussels
Building MERO – ground floor
Av. de Tervuren, 41
1049 Brussels
https://webgate.ec.europa.eu/RCAM
Settlements Office (JSIS PMO.3.001)
Call n. 00 32 (2) 29 97777
Membership team Certificates of insurance cover for you and your family :
Tel. +32 2.29.63863 / 90985 / 58087
Flemish Commmunity certificates : Tel. +32 2 29.58037
MERO 03/P011 (from Monday to Friday, 9h30 – 12h30)
You can get cover certificates via JSIS Online : https://webgate.ec.europa.eu/RCAM
SERVICES (by appointment) :
Medical Advisers/Dental Advisers/Reimbursements/Prior authorizations/Estimates :
Tel. +32 2 29.97777 / 93867 / 94801
Secretariat : Tel +32 2 29.81379
(Monday-Friday, 9h30 – 12h30) Request on line : https://webgate.ec.europa.eu/RCAM
Direct billing for hospitalization; approved medical institutions
(Monday-Friday, 9h30 – 12h30) – Tel +32 2 29.59856 / 29.64162 / Fax 32 2 2959701
e-mail : PMO-RCAM-BRU-PRISE-EN-CHARGE@ec.europa.eu
Advances concerning high medical expenses
Tel +32 2 29. 59856 / 80924 – Requests on line : https://webgate.ec.europa.eu/RCAM
Preventive medicine (screening examinations); appointments for Brussels, Luxemburg, Ispra and all other places of residence – (9h30 – 12h30)
Tel +32 2 29.53866 / Fax +32 2 2959701
Accidents / Occupational diseases: Tel. +32 2 29.29.97777
Head of Sector: Tel. +32 2 29.57795
In case of death of a pensioner
Inform Unit PMO.4 – Pensions : Tel : +32 2 29.52017 / Fax : +32 2 2965373
or PMO Contact : Tel + 32 2 29.7777 – https://webgate.ec.europa.eu/RCAM
In case of need, social workers are available for the families :
Social services : Tel : +32 2 29.59098 / Fax : +32 2 2979898
(9 :00-12:00 / 14:00-17:00) HR-BXL-AIDE-PENSIONNES@ec.europa.eu
Funeral expenses / Garde malades / Handicapés
Tel +32 2 29.52017 / 29.60552 / Fax +32 2 2965373
PMO Contact : +32 (0)2 29.97777
Special refunding along Art 72§3
Tel +32 2 29.78668 / 29.51415 / Fax +32 2 2958431
JSIS Customer Service – Front Office
Support and advice in the context of relations with affiliates – Support and processing of requests
Tel +32 2 29.95937/ 96139 / 80924
Head of Sector : Roberto ROTTER – Tel. +32 2 29.57853
Team Leader : Anita OLSEN – Tel. +32 2 29.69204
N.B.: addresses (and phone numbers) are generally indicated on the forms to be used in each particular case (part 4, Annexes M).
European Commission
Health Insurance
12, rue Guillaume Kroll
Of.DRB B1 /061
L – 2920 Luxembourg
Tél. +352 4301 36100 / Opening hours :
Monday to Friday, from 9h30 to 12h30 (on the phone)
from 14h00 to 16h00 (visitors), without appointment
Please post your claims for reimbursement, estimate of dental treatment or application for prior authorization to :
European Commission
Health Insurance – Settlements Office PMO 5
DRB B1/061
L – 2920 Luxembourg
Head of the Settlements Office – PMO 5/003
Ellen JORGENSEN – DRB B1/075 – Tel. +352 4301.34443
e-mail : Ellen.JOERGENSEN@ec.europa.eu
For information:
Tel : +352 / 4301.36100 (Monday – Friday, 09h30 – 12h30)
Fax: +352 / 4301.36019
Medical officers:
Ophtalmologist:
Psychologist:
Nurses:
Psychosocial assistance
Read more about psychosocial assistance services.
Contact: Iris VORWERK-JUNGERS (administrative assistant, home help files)
Office: DRB B-1/031
Tel: 4301-33948
Email: HR LUX ASSISTANTS SOCIAUX
Contact: Giovanna AGNELLO (social worker with further training in short-term strategic therapy)
Office: DRB B-1/044
Tel: 4301-32634
Administration (Drosbach)
Mr D. HEER – Tel: 32588
Mr L. USAI – Tel: 35896
MS M. VERESS – Tel: 31480
Funeral expenses
DRB-B1-064 – Tel +352-4301.36330 or DRB B1/067 – Tel +352 4301.34834
Fax +352 4301.36019
Request on line : https://webgate.ec.europa.eu/RCAM
Special refunding (Art 72§3)
DRB-B1/067 – Tel +352 4301.34834 / Fax +352 4301.36019
Request on line : https://webgate.ec.europa.eu/RCAM
Please refer to the specific addresses given on the request forms (usually on the reverse) in the M series annexes, part 4.
Permanence : Via Esperia. 329 – 21027 ISPRA
Welcome Office retired staff : Club House ISPRA – 1st floor
Opening hours : Wednesday, from 9h30 to 12h00, without appointment
By post :
RCAM – Commissione europea
PMO/6 – Ufficio Liquidatore TP 740
Via E. Fermi, 2749
I – 21027 ISPRA (Varese) – Italy
Head of the settlements office
BALTIMANE Ilze – IPR- 73 00/04 – Tel +39 0332.786379
Secretariat : IPR-73 00/023 / Tel +39 0332.785245 / Fax +39 0332.785479
Reimbursement / account sheet / coverage
Tel +39 0332.785757 / Fax +39 0332.785479 (Mon-Fri : 9h30 – 12h30)
Request on line : https://webgate.ec.europa.eu/RCAM
Membership eligibility / Attestation
Tel +39 0332.783030 / +39 0332.789454 / +39 0332.789574 (Mon-Fri : 9h30 – 12h30)
Fax +39 0332.785479
Request on line : https://webgate.ec.europa.eu/RCAM
Prior authorization; serious illness; dependence
Tel +39 0332.786540 / +39 0332.785757 / +39 0332.789574 (9h30 -12h30)
Fax +39 0332.785479
Request on line : https://webgate.ec.europa.eu/RCAM
Medical adviser – Dental adviser Secretariat : Mon-Fri 9h30 – 12h30)
Tel +39 0332.785757 / +39 0332.789574 – Fax +39 0332.785479
Request on line : http://webgate.ec.europa.eu/RCAM
Direct billing (hospitalisation) / Avances (9h00-12h30)
PMO/06 – IPR-74 – Tel +39 0332.789966 / +39 0332.789793 / Fax +39 0332.789423
Email : PMO-ISPRA-PRISE-EN-CHARGE@ec.europa.eu
Request on line : https://webgate.ec.europa.eu/RCAM
Hospital, clinic billing, funeral expenses
Elisa DELLA CHIESA – Ufficio liquidatore – Bât.IPR 74-00/005
Tel +39 0332.786664 / +39 0332.785757 / +39 0332.785629 / Fax +39 0332.789423
Request on line : https://webgate.ec.europa.eu/RCAM
Screening examinations :See Brussels (Tel +32 2 29 53866)
Special refunding Art 72§3 :
Tel +39 0332.785757 / +39 032.786664 / Fax +39 0332.785479
Request on line : https://webgate.ec.europa.eu/RCAM
Please refer to the specific addresses given on the request forms (usually on the reverse) in the M series annexes, part 4.
For the Commission (including the Joint Research Centers and the Agencies), the European Economic and Social Committee, the Committee of the Regions and the Court of Auditors, please contact the sector dealing with accident and professional illnesses insurance (officials from other institutions should contact their own administration).
Be aware: EC accident insurance covers active officials only .
{ A specific accident insurance can be subscribed by the pensioners : Individual Accident Group Insurance AIACE – CIGNA (see page 20) :
https://www.eurprivileges.com – e-mail: info@privileges.com
Written contacts:
By E-mail : Accidents-Maladies-Prof@ec.europa.eu
or through the internal address-book = https://webgate.ec.europa.eu/RCAM
By Post: European Commission
Joint Sickness Insurance Scheme – Accidents and Occupational Diseases Sector
Avenue de Tervuren, 41 / B – 1049 Brussels
Telephone contacts:
Accident and Occupational Illness Insurance Sector (submission of reports and requests)
General number : +32-2-29 60595
Contact Persons (PMO 3/002) :
Head of Sector : Kathleen HERNALSTEEN – MERO 05/P014
Tel: +32 2 29 92563
E-mail : Kathleen HERNALSTEEN @ec.europa.eu
Team Leader : Sandrine PALIARD – MERO 05/P001
Tel: +32 2 29 20850 / 29 80476 – E-mail : Sandrine.Paliard@ec.europa.eu
Tel. +32 2 29.71828/ 29.52280 / 29.55106
For all questions concerning your pension file, please contact the official dealing with your file indicated on the pension slip.
The Pensions Unit of PMO has created two new single functional e-mail boxes :
PMO-PENSIONS@ec.europa.eu (for old age/invalidity pensions)
PMO-SURVIE@ec.europa.eu (for survivor/orphan pensions)
From 1sr of October 2018, a new single telephone number is available for the pensioners’ questions : +32 2 2978800 (from Monday to Friday, between 9h30 and 12h30).
The “Contact Pensions” is also available for widows and orphans.
Written correspondence : You can send your documents by the internal delivery service, or by post to :
European Commission
Pensions Unit
MERO – Av. de Tervuren, 41
B-1049 Brussels
(There is a mandatory subscription charge for all persons over the age of 25 who live in Flanders) Of. : MERO 03/P011 – Tel : +32 2 29.58037 (from 9h00 to 12h30) Fax : +32 2 2952039 – E-mail: europazorgverzekering@vlaanderen.be
If you are a civil servant, a temporary agent, a contractual agent or a pensioner, you are covered by the JSIS at the primary level, you can be exempted from this charge (as also your spouse/partner and all persons over the age of 25 dependent on you, if they are also covered by JSIS at the primary level). If you have an ECAS account, you can find more information in PMO-Contact :
https://webgate.ec.europa.eu/RCAM, or contact your Settlement Office (see page 11).
You will receive a document to be completed and signed, which you will need to send to the Vlaamse Zorgkas to close your exemption file.
DG Human Resources and Security (DG HR)
Director General : MrsGertrude INGESTAD
L107 21/007 – Tél +32 (0) 2 29-90515
Secretariat : L107 21/DCS – Tél +32 (0) 229-56963
The role of the Social service at the Commission is to offer social help to pensioners in difficulty and help them adapting to the changes in their life after retirement.Be aware that you have certain rights as a pensioner in the place where you settle down. You might not yet be concerned about doing your daily shopping, cleaning or other every day chores but, if the day arrives when you need some extra help, the local pension or social service where you live, may provide these and other services for you.Should you, however, find yourself in a particularly difficult situation concerning health issues, illness, financial difficulties, disability, bereavement, or conjugal difficulties, please contact us to see if we can propose a solution.
HR.D – Direction Health & Wellbeing – Working conditions :
Director : Mr Christian ROQUES / L107 14/007 – Tel: +32 2 29.95079
HR.D1 – Social Policy Unit – Working conditions & Wellbeing :
Head of Unit : Mr Koen BINON / L107 14/DCS – Tel : +32 2 29.80669
HR.D3 – Medical service – Brussels
Head of Unit : Octavian PURCAREA / BRE2 06/499 – Tél +32 (0)2 29.87704
HR.D4 – Medical service – Luxembourg
Head of Unit : : KLIMATHIANAKI Maria / DRB – B1/048 – Tél +352 4301.32592
HR.D5 – Medical service – Ispra
Head of Unit : Italo LOMBARDI / IPR-4 00/007 – Tel. +39 0332.786775
Harassment: Tel.: +32 2 29.56666 – Email: HR-HARCELEMENT@ec.europa.eu
Social and psychological assistance for pensioners
PLB 3 01/P165 – 1049 Brussels (only by appointment)
Tel.+32 2 29.59098 (from 9:00 to 12:00 and from 14:00 to 16:00)
Email : HR-BXL-AIDE-PENSIONNES@ec.europa.eu
The services assist pensioners who reside in the following countries: Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovenia, Slovakia, Sweden and in all countries not served by Social Services in Ispra and Luxembourg.
Make an appointment:
Monday to Friday 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m.
1040 Brussels
Tel: 0032 2/29 59098 (9 a.m. to 12 p.m. and 2 p.m. to 5 p.m.)
Email: HR-BXL-AIDE-PENSIONNES@ec.europa.eu
Team leader :
Alan LENGLET (EN, FR, NL) PLB 3 01/P165 – 1049 Brussels
Tél +32 2 29.62579 – Email : alan.lenglet@ec.europa.eu
Administrative assistant :
Andreea DANULESCU (FR, EN, RO) PLB 3 01/P165 – 1049 Brussels
Tel +32 2 29.94185 – Email : andreea-danulescu@ec.europa.eu
Information and communication assistants :
Tel. +32 2 29.65624 / 59098 – Email : virginie.sintobin@ec.europa.eu
Social workers:
(only demands related to a disability of a family member of a pensioner)
Tel +32 2 29.75525 – Email : ines.carreira@ec.europa.eu
Tel +32 2 29.50125 – Email : aenea.vande-walle@ec.europa.eu
For retired staff who have their residence in the following countries: Germany – Austria – Luxembourg
DG HR.D.4 – Information : Email : HR-LUX-ASSISTANTS-SOCIAUX@ec.europa.eu
Tel +352 4301 33948 (general) – Fax +352 4301 31067
Secretariat :
Email: HR LUX ASSISTANTS SOCIAUX
Social workers :Giovanna AGNELLO – DRB B1/044
Tel +352 4301.32634 – Email: giovanna-agnello@ec.europa.eu
For retired staff who have their residence in the following countries : France – Spain – Ireland – United Kingdom – Netherlands – Switzerland – Italy
Secretariat : Tel +39 0332.789081 – Fax 39 332.789284
e-mail : HR-PENSIONERS-ISPRA-SOCIAL-ASSISTANCE@ec.europa.eu
Medical Service – Tel +39 0332.789965 / Fax +39 0332.789051
Contact office for pensioners : Retired.staff@consilium.europa.eu
Social workers : Social.Assistants@consilium.europa.eu
E.P. Social assistance team in Brussels :
Contact : servicesocialbru@europarl.europa.eu – bmedical@europarl.europa.eu
Tel. +32 2 28.31300 Tel. + 32 2 28.42123
Email : william.obrien@europarl.europa.eu
Email : jerome.trefois@europarl.europa.eu
Email : victoria.said@europarl.europa.eu
E. P. Social assistance team in Luxembourg :
Secretariat : Tel +352 4300.22590 – Fax +352 4300.22163
Email : christiane.lehnberg@ep.europa.eu
Email : juergen.schmid@europarl.europa.eu
Email: jeanne.schumann-weiland@ep.europa.eu
Email: svcmedicosocialcese@eesc.europa.eu / Fax +32 2 546 96 01
Isabelle DELAIRE – Tel: +32 2 546.9450 – Email : isabelle.delaire@eesc.europa.eu
Email : social-service-cor@cor.europa.eu / Tel : +32 2 282.2363 / Fax +32 2 2822408
Anna Maria VANHOYE – Tel: +32 2 282.2598 – Email: annamaria.vanhoye@cor.europa.eu
Help-desk – Karine POLLENUS/ Tel : +32 2 29.53842 ou 29.64824 (in the morning)
Fax +32 2 29.95289 – Email : aiace-be@ec.europa.eu
Supplementary cover for hospitalization / surgical operations
A serious operation with subsequent long-term rehabilitation (in hospital) and care can prove expensive: some tens of thousands of euros. In these circumstances, it can be necessary to have some back-up cover, especially if it enables you to go over the JSIS ceilings.
As from 01.01.2015, there are 2 collective insurance policies and 4 individual policies, well documented, available to retired Commission staff affiliated to the JSIS (all of them private but linked to JSIS rules), limited to hospitalization care :
More extensive supplementary cover: hospitalization / surgical
operation / certain out-patient expenses / dental care / eye care /etc.
There is one collective insurance policy and five individual policies available to EU Institutions staff affiliated to the JSIS2. They cover more than hospital care:
Accident cover
Medical care costs due to an accident, are covered by the JSIS and the top insurances as if they were an illness (reimbursement 85 % or 80 %).
Specific accident insurance is necessary for 100% coverage, independently of the supplementary health insurances, in case of accident and to receive a lump sum in the event of invalidity or death when the accident insurance provided by the Staff Regulations is not available (retired staff or staff in invalidity).
Such a specific accident insurance for pensioners by AIACE (Insurance company: Cigna is also available for colleagues in invalidity.
____________
1 Cigna = ex Vanbreda International
2 EAS/ASSOR insurance was stopped by ASSOR in December 2012. EAS will try to propose a new policy early 2013
Changing insurance company for Hospi Safe
The framework contract which governs the insurance policy Hospi Safe (Cigna-Allianz BE) has ended on 31.12.2019.
A public procurement procedure was lunched by Afiliatys at the end of February 2018 in order to ensure the continuation of this complementary health insurance, Hospi Safe, for the 24,000 present subscribers.
The closure of the procedure took place at the end of April and was concluded as follows:
Hospi Safe the insurance policy proposed by Afiliatys.
Allianz Care(1) is the insurance company to manage this policy in replacement of Cigna, since January 1st 2020.
References
‘AFILIATYS’ « Hospi-Safe » and « Hospi-Safe Plus » policies
Policy Allianz Care
Reference : https://www.hospi-safe.eu/en/
Also: Vanbreda Risk and Benefits, “Bureau Eurinsurances”, rue Stévin, 144 (behind the
Berlaymont) – 1000 Bruxelles
Tel: 02/230.16.60 www.eurinsurances.be
‘AIACE’ «Hospitalization» policies
Policy Allianz Belgium n° BCVR – 8673
Reference : https://www.eurprivileges.com
A file on supplementary health and accident insurances, prepared by SEPS-SFPE is available upon request at the secretariat.
________________
(1)Allianz Care (AWP Health and Life) Allianz Partners, Place du Samedi, 1 – BE 1000 Brussels
Cover form to be sent in one single copy to the “Appeals and Case Monitoring” Unit
(DG HR.E.2) by e-mail to the operational mailbox : hr-mail-e2@ec.europa.eu
| Surname and first name[2] : ……………………………………………………………………………………… |
| Pers. /Pension No.: ………………………………………………………….. Grade: ………………..…….… |
| Institution: ……………………..….. DG/Service (for the Commission): ………………………. |
| Office address: ……………………………………………………Tel…………………………….………………….. |
| Private address (if you are retired): ……………………………………………………………………………….. ……………………………………………………………………………………………..………. |
| Email address: ………………………………………………… |
| Brief purpose/subject: ………………………………………………………………………………………………….. ……………………………………………………………………………………………………………………………………….. |
| Decision challenged [3] (only in the case of a complaint):……….…………………..……… …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………. |
I attach for registration my request/complaint.
Date and signature: ………………………………………………………………
| REGISTRATION HR.E.2 | |
N.B.: The procedure for the treatment of requests and complaints was published in Administrative Notice No 79-2013 of 19.12.2013. You should receive a reasoned decision within four months of the date of submission of the request/complaint. If you do not, your attention is drawn to the periods set out in Articles 90 and 91 of the Staff Regulations.
Should you be unable to find a suitable solution, the “Appeals and Case Monitoring” Unit may provide you with the necessary information and guidance.
The Unit has lawyers specializing in public service law whose main task is to process requests and complaints under Articles 24 and 90 of the Staff Regulations.
Callers will be given information on procedural matters, including how to file requests or complaints, or the departments responsible for certain decisions, as well as on legal matters.
The Appeals Unit will not, however, as part of the help desk service, compile files or examine any documents which callers might subsequently include in an Article 90 request or complaint.
Contacts :
| Lars ALBATH Chef d’unité | Bureau: L107/20 Tél: +32 2 29 69401 Email: lars.albath@ec.europa.eu Langues: allemand, anglais, français, néerlandais |
| Carmen Bobei Chef d’unité adjoint | Bureau: L107/20 Tél: +32 2 29 86520 Email: carmen-maria.bobei@ec.europa.eu Langues: roumain, anglais, français |
| Nadine MEURISSE Assistante | Bureau: L107/20 Tél: +32 2 29 65013 Email: nadine.meurisse@ec.europa.eu Langues: français, anglais, espagnol, italien, portugais |
| Laurence MOURAUX Assistante | Bureau: L107/20 Tél: +32 2 29 66812 Email: laurence.mouraux@ec.europa.eu Langues: français, anglais |
| Christine PATRON Assistante | Bureau: L107/20 Tél: +32 2 29 87830 Email: christine.patron@ec.europa.eu Langues: français, néerlandais, anglais |
| Georgia POULIAKIS Assistante | Bureau: L107/20 Tél: +32 2 29 98237 Email: georgia.pouliakis@ec.europa.eu Langues: français, grec, espagnol, anglais |
| Nele VANHOEYVELT Secrétaire d’unité | Bureau: L107/20 Tél: +32 2 29 64253 Email: nele.vanhoeyvelt@ec.europa.eu Langues: néerlandais, français, anglais, espagnol |
| Paola CASTALDO Juriste | Bureau: L107/20 Tél: +32 2 29 82025 Email: paola.castaldo@ec.europa.eu Langues: italien, anglais, français |
| Celien COLTURA Juriste | Bureau: L107/20 Tél: +32 2 29 89275 Email: celien.coltura@ec.europa.eu Langues: néerlandais, anglais, français, allemand |
| Joseph DAMAMME Juriste | Bureau: L107/20 Tél: +32 2 29 84317 Email: joseph.damamme@ec.europa.eu Langues: français, anglais, allemand, espagnol, italien |
| Sabela PEREZ MAIZ Juriste | Bureau: L107/20 Tél: +32 2 29 80783 Email: sabela.perez-maiz@ec.europa.eu Langues: espagnol, français, anglais, italien, portugais, néerlandais |
| Stephanie MICHIELS Juriste | Bureau: L107/20 Tél: +32 2 29 50244 Email: stephanie.michiels@ec.europa.eu Langues: français, anglais, néerlandais |
| Florence THIRION Juriste | Bureau: L107/20 Tél: +32 2 29 89279 Email: florence.thirion@ec.europa.eu Langues: français, néerlandais, anglais, espagnol |
| Olga TYTON Juriste | Bureau: L107/20 Tél: +32 2 29 65135 Email: olga.tyton@ec.europa.eu Langues: polonais, allemand, anglais |
| Kristina WITTKOPP Juriste | Bureau: L107/20 Tél: +32 2 29 89269 Email: kristina.wittkopp@ec.europa.eu Langues: allemand, anglais, français, italien |
| Niki XENIDOU Juriste | Bureau: L107/20 Tél: +32 2 29 81529 Email: niki.xenidou@ec.europa.eu Langues: grec, anglais, français, italien, allemand |
Article 24
The Communities shall assist any official, in particular in proceedings against any person perpetrating threats, insulting or defamatory acts or utterances, or any attack to person or property to which he or a member of his family is subjected by reason of his position or duties.
They shall jointly and severally compensate the official for damage suffered in such cases, in so far as the official did not either intentionally or through grave negligence cause the damage and has been unable to obtain compensation from the person who did cause it.
Article 90 (1)
1. Any person to whom these Staff Regulations apply may submit to the appointing authority a request that it take a decision relating to him. The authority shall notify the person concerned of its reasoned decision within four months from the date on which the request was made. If at the end of that period no reply to the request has been received, this shall be deemed to constitute an implied decision rejecting it, against which a complaint may be lodged in accordance with the following paragraph 2.
Article 90 (2)
2. Any person to whom these Staff Regulations apply may submit to the appointing authority a complaint against an act adversely affecting him, either where the said authority has taken a decision or where it has failed to adopt a measure prescribed by the Staff Regulations. The complaint must be lodged within three months. The period shall start to run:
– on the date of publication of the act if it is a measure of a general nature;
– on the date of notification of the decision to the person concerned, but in no case later than the date on which the latter received such notification, if the measure affects a specified person; if, however, an act affecting a specified person also contains a complaint against another person, the period shall start to run in respect of that other person on the date on which he receives notification thereof but in no case later than the date of publication;
– on the date of expiry of the period prescribed for reply where the complaint concerns an implied decision rejecting a request as provided for in paragraph 1.
The authority shall notify the person concerned of its reasoned decision within four months from the date on which the complaint was lodged. If at the end of that period no reply to the complaint has been received, this shall be deemed to constitute an implied decision rejecting it, against which an appeal may be lodged under article 91.
Article 91
1. The Court of Justice of the European Communities shall have jurisdiction in any dispute between the Communities and any person to whom these Staff Regulations apply regarding the legality of an act adversely affecting such person within the meaning of Article 90(2). In disputes of a financial character the Court of Justice shall have unlimited jurisdiction.
2. An appeal to the Court of Justice of the European Communities shall lie only if:
– the appointing authority has previously had a complaint submitted to it pursuant to Article 90(2) within the period prescribed therein, and
– the complaint has been rejected by express decisions or by implied decision.
3. Appeals under paragraph 2 shall be filed within three months. The period shall begin:
– on the date of notification of the decision taken in response to the complaint;
– on the date of expiry of the period prescribed for the reply where the appeal is against an implied decision rejecting a complaint submitted pursuant to Article 90(2); nevertheless, where a complaint is rejected by express decision after being rejected by implied decision but before the period for lodging an appeal has expired, the period for lodging the appeal shall start to run afresh.
4. By way of derogation from paragraph 2, the person concerned may, after submitting a complaint to the appointing authority pursuant to Article 90(2), immediately file an appeal with the Court of Justice, provided that such appeal is accompanied by an application either for a stay of execution of the contested act or for the adoption of interim measures. The proceedings in the principal action before the Court of Justice shall then be suspended until such time as an express or implied decision rejecting the complaint is taken.
5. Appeals under this Article shall be investigated and heard as provided for in the Rules of Procedure of the Court of Justice of the European Communities.
We have three Belgian lawyers who give free legal advice on all subjects relating to your private and personal life. This service is available to all staff and their families. It is also available to retired staff.
Belgian lawyers are available to give you free advice on any problems relating to your private life in Belgium. This service is available to members of the personnel, their families and to pensioners of the Commission, Council, Comity of Regions, Economic and Social Comity.
How to make an appointment?
Appointments (PLB 3 1/121) can only be made by calling the Welcome Bureau,
Tel +32 2 29.66600 (9h00-12h00 and 14h00-16h00)
It is not possible to contact the lawyers without prior appointment.
You will be allotted an appointment of 20 minutes, in the morning (9h00-12h00), and you may have up to 4 consultations per year. Telephone appointments are also possible, where the lawyer will call you at the appointed time.
You can also consult by email at the following address: HR-BXL-LEGAL-ADVISER@ec.europa.eu
Emails will be treated strictly by order of arrival.
Please note that:
The pensioners of the European Parliament in Brussels can consult the lawyer of the E.P. by calling the Staff Info Desk : Tel +32 2 28.41600.
E-mail : staff-info-bru@ep.europa.eu
The Grand Duchy of Luxembourg offers legal advice and mediation service free of charge to anyone facing any legal problem linked to Luxembourgish legislation.
The CAS (Comité des activités sociales des institutions et organes de l’Union européenne à Luxembourg) has thus decided not to resume the services of the interinstitutional legal adviser, also taking into account the very limited number of requests received.
The legal information is offered free of charge during and individual and confidential meeting with a competent person from the General Prosecutor’s office.
Opening hours :
From Monday to Friday: without appointment, from 8h30 to 12h00 and from 13h00 to 16h30.
Monday morning: with appointment.
CONTACT : SERVICE D’ACCUEIL ET D’INFORMATION JURIDIQUE – Luxembourg
https://justice.public.lu/fr/aides-informations/accueil-info-juridique.html
Cité Judiciaire
Bât. BC
L- 2080 – Luxembourg
Tél. +352 475981 – 600
Email : pgsin@justice.etat.lu
Legal documentation:
Mediation Service of the Commission (Secretariat General – Brussels)
BERL 08/248 – Tel. +32 2 29.62908
Assistant:
Policy Officer
Diane.DE-MARLIAVE@ec.europa.eu
BERL 08/253 Tel +32 2 29 52577
BERL 08/250 Tel +32 2 29 62497
The Ombudsman visits Luxembourg regularly to see staff who are coming up with problems in connection with the staff regulations or their contract with the institution, or conflicts with the hierarchy (classification, promotion, mobility, etc.).
Staff are informed of his visits in advance by DG HR. If you want to make an appointment, please contact the Mediator in Brussels.
These documents are also available on paper at the Commission Welcome Office,
Rue Montoyer 34, mezzanine, from 8h30 to 16h30 / Tel. +32 2 29.66600.
Email : HR-BXL-WELCOME-OFFICE@ec.europa.eu
or, on written request, at the SEPS secretariat :
Existing documents on MyIntracomm
[1] Please tick as appropriate. In the case of requests for assistance (Art. 24), please also attach the complementary information form
[2] Where the same request/complaint is submitted by several people, a list of the names and administrative addresses of each of them should, if possible, be attached
[3] Please enclose a copy of the decision challenged.
